Rediff do you know how important buying a domain name is?

I have a dozen of domain names which I bought from godaddy. All of them have been easy and clean transactions. But this time I wanted a .in domain for filmcamp which is not sold by godaddy. I thought either sify or rediff will be good. I settled for rediff as it was much cheaper. I happily paid Rs.640 and went to sleep after I got a mail that the transaction is in progress.

In the morning I was eager to map it to my hosting service. I tried logging into to rediff to see if I can access the domain records. There was no clue! Then saw the order it showed "Delivery Status = Pending". I was not sure what it meant, All I bought was a domain name. I did a whois search to see that it showed nothing. I was lucky. I went to Name.Com and bought the domain again. Can you imagine buying a domain second time? If they can't handle a domain purchase properly how will they handle business emails? I feel sad for them. God save their business customers. BTW was cheaper than Rediff and I could use paypal.

Then I thought may be rediff will send my money back in a day or two. But it didn't happen. Then I became busy and didnt think about my 640 rupees. Today I logged into rediff to see the status. Here it is.

They still think they can get the domain for me. Idiots. I sent a mail today to customer service. (They don't have a toll free number. They just have one land line number of std code 022.) Lets see what happens.

But one thing for sure I am not going to buy anything from Rediff. It looks like Sify is no better than Rediff.

7 Responses

  1. Sujoy says:

    “I was not sure want it meant, All I bought was a domain name. I did a whois search to see that it showed nothing. ”

    Typo notified: I am not sure WHAT it meant.

    Peace. :)

  2. Palak Mathur says:

    Didn’t knew that Rediff is bad in terms of service. Never bought anything from Rediff till date and after your story never will.

  3. Thejesh GN says:

    Update: Got a reply today from their customer care that their account section will refund the money to me.

  4. Umesh says:

    I had bought a CD from Rediff long back and it took a month to reach me only after a dozen calls.

    Btw Indiaplaza Sucks too.

  5. Thejesh GN says:

    Even Indiatimes is bad. Now I am doubtful about all Indian online sellers.

  6. sandeep says:

    rediff always sucks….never ever buy anything from rediff and indiatimes.
    i have faced lot of problems frm these 2.

  7. Thejesh GN says:

    Got my money back!